Privacy Policy
This document outlines the principles of collection, use, storage, and protection of personal data of FAV365UA platform users. We strictly adhere to the standards of the EU General Data Protection Regulation (GDPR) and applicable privacy legislation. Using our services means your full consent to the terms of this Policy and permission to process the relevant information to ensure the platform's operation. FAV365UA guarantees that your data will not be transferred to third parties for marketing purposes without your explicit prior consent.
Scope of Collected Data
Our platform collects information in three main areas: client identification data, technical parameters of devices, and details of financial transactions. The volume of collected data is strictly limited to the minimum necessary to provide high-quality services, verify identity, and comply with international anti-money laundering norms. You have the right not to provide certain data, but this may restrict your access to key platform features—specifically, account top-ups or withdrawal of winnings.
Identification Data
When creating an account, we record: full name and surname according to documents, date of birth (to confirm age of majority), gender (optional), current email address, and mobile phone number in international format. During the verification process (KYC), the following are additionally requested: details of the identity document (passport, ID card), residential address, citizenship, and tax residency. All uploaded photocopies of documents are securely encrypted and stored on isolated servers, accessible exclusively to authorized compliance and security specialists.
Device Technical Data
Upon each visit to the site, the system automatically collects: IP address (to determine geolocation and control access legality), browser type and version, operating system, screen resolution, and language settings. Cookies and local storage are used to save your authorization, personal settings, and browsing history. Additionally, based on hardware characteristics, a unique digital device fingerprint is generated, helping our system effectively detect multi-accounting and block fraudulent schemes.
Financial and Transactional Data
When processing payments, the system registers: the selected method (e.g., Visa, Mastercard, crypto wallet), the last 4 digits of the card or crypto wallet address, transaction amount and currency, the exact time of the operation, and its identifier from the provider. Full bank card details are never stored on FAV365UA servers—all operations pass through PCI DSS certified payment gateways using data tokenization. We also store a detailed history of gaming sessions (game names, bet sizes, round results) for your independent analysis.
Account Activity Data
The system maintains an activity log in your profile: it records login and logout times, changes in settings, use of bonuses and promo codes, as well as participation in tournaments. In accordance with the requirements of licensing authorities, the history of gaming sessions is stored for 5 years to enable transparent resolution of disputes. Correspondence with the support service (chat, email, messengers) is archived for quality control and can be used as evidence in case of appeals to arbitration instances.
Purposes of Personal Information Collection
Your data is processed exclusively to the extent necessary for the stable provision of platform services, compliance with legal requirements, and protection of the interests of all parties. The collected information is not used for third-party purposes without your explicit consent. Personalization of content and gaming offers is based on the analysis of your activity, but you can always opt out of this feature in the privacy settings of your personal account.
Identity Verification and Security
The identity verification procedure (KYC) is a mandatory license condition to prevent fraud, money laundering, and the admission of minors to gambling. Document verification ensures that the account belongs to a real person aged 18 or older who has the right to participate in gambling according to the laws of their country. Cross-referencing various data (documents, payment details, IP addresses) allows us to promptly detect and block attempts to create duplicate profiles for the purpose of bonus abuse. Access to encrypted verification files is strictly limited.
Payment Processing
Financial information is critical for the secure crediting of deposits and payment of winnings. Transactional data is transmitted to reliable payment providers via secure APIs using modern TLS 1.3 encryption. In accordance with international AML standards and tax regulations, the history of financial operations is stored for 7 years. Our automated monitoring algorithms continuously analyze financial flows to detect suspicious activities, such as splitting large payments to evade verification.
Service Personalization
By analyzing your gaming preferences, we form individual recommendations for slots and table games. Promotions and bonus offers can also be adapted to your playing style and activity level. Your personal parameters (language, selected currency, favorite games) are synchronized across all devices via a cloud environment. You have the full right to disable personalization algorithms in your account, which will in no way restrict your access to FAV365UA functionality.
Compliance with Legal Requirements
Regulatory norms oblige us to store the history of bets, transactions, and communications for at least 5 years to conduct audits and objectively review complaints. Tax authorities may request aggregated reports to verify compliance with financial legislation. Law enforcement agencies are granted access to personal data exclusively on the basis of a lawful court order or an official international request. If signs of fraud are detected, the operator is obliged to inform the relevant financial intelligence units (FIU).
Information Storage and Protection Procedure
All personal data is stored on high-tech servers in Tier III data centers equipped with multi-level protection, backup power, and 24/7 physical security. Staff access to databases is strictly regulated, requires multi-factor authentication, and is fully logged for subsequent audits. We create daily backups encrypted with the AES-256 standard and host them on geographically distributed servers to guarantee data preservation under any force majeure circumstances.
Encryption Methods and Secure Protocols
Data exchange between your browser and FAV365UA servers is securely protected by the HTTPS protocol with a TLS 1.3 certificate and a 256-bit encryption key. Your passwords are never stored in plain text—the bcrypt hashing algorithm with an individual "salt" is used, so even administrators do not have access to the original passwords. Financial details are tokenized. For maximum security of your account, we strongly recommend enabling two-factor authentication (2FA) via SMS or Google Authenticator.
Data Retention Periods
In accordance with legislative requirements and license conditions, identification data and KYC documents are stored for 7 years after the last activity in the profile. The history of gaming sessions and transactions is archived for 5 years to resolve potential disputes. Cookies and session data are automatically deleted after 30 days of inactivity or when the browser cache is cleared. After account closure at your request, personal data is deleted within 90 days, excluding information subject to mandatory retention under the law (e.g., payment history).
User Rights Regarding Data
According to GDPR norms, you have the right to request access to your data, demand its correction, deletion, or restriction of processing. Requests are processed within 30 days of sending an email to [email protected] with mandatory identity confirmation via the KYC procedure. It is important to note that we have the right to refuse the deletion of information subject to mandatory retention under the law. You also have the right to data portability—receiving a copy of it in a structured, machine-readable format (CSV, JSON) for transfer to other services.
Access to Personal Information
You can request a detailed report on the personal data we have collected. To do this, send an email to [email protected], specifying your email and login. Within 30 days, FAV365UA will prepare an archive (in PDF or CSV format) containing copies of KYC documents, transaction history, gaming session logs, and correspondence with support. The report will also include information on the purposes of processing and retention periods. The basic request is processed free of charge once a year; repeated requests may be subject to a fee.
Correction and Update of Information
You can independently update contact information, such as email, phone number, or address, in the "Profile" section of your personal account, confirming changes via an SMS code or email. However, the first name, last name, and date of birth cannot be self-edited after passing verification. Changes to these data can be made exclusively through the support service upon the availability of official supporting documents (e.g., a certificate of name change). Payment methods are updated by adding new cards or wallets.
Deletion and Restriction of Processing
A request to delete an account and personal data should be sent to [email protected] along with an identity confirmation procedure. Your profile will be deactivated within 72 hours, stopping further data processing. Complete deletion of information takes up to 90 days, excluding legally significant data (such as transaction history), which is stored for 7 years. Additionally, you can request a temporary restriction (freezing) of the processing of your data by stating the reason and the desired duration of such restriction in your appeal.
Limitation of Liability Regarding Data Processing
FAV365UA implements the most modern and maximum possible security measures: encryption, monitoring, multi-factor authentication. However, in the digital environment, it is impossible to guarantee absolute protection against large-scale external cyberattacks or vulnerabilities on the side of third-party services. The platform administration is not responsible for the compromise of credentials if it occurred due to phishing, malware (keyloggers) on your device, or the voluntary transfer of login and password to third parties. We urge you to use strong passwords and activate two-factor authentication.
Procedure for Updating the Privacy Policy
We reserve the right to update this Privacy Policy to adapt to new legislative requirements or implement innovative protection technologies. Users will be notified of all significant changes via email at least 14 days before they take effect. The current version of the document with the date of the last revision is always available on the official FAV365UA website. If you continue to use the platform after an update, this is considered an automatic acceptance of the new terms. In case of disagreement, you have the right to close your account and submit a data deletion request within 30 days.
Contact Information for Inquiries
Please send any questions regarding privacy, personal data processing, requests for access to information, or complaints to [email protected]—an official response will be provided within 30 days. If your issue involves urgent security concerns, such as suspected unauthorized access, immediately contact our 24/7 online support chat or email for a prompt response (within 24 hours). Official requests from law enforcement or regulatory authorities are accepted exclusively with the indication of lawful legal grounds for access.