Responsible Gambling on the FAV365UA Platform
Responsible gambling — is a set of FAV365UA initiatives aimed at supporting a healthy attitude towards gambling and preventing gambling addiction (ludomania). We are aware of all the risks of gambling and offer our clients effective tools for controlling expenses, session time, and self-exclusion. The platform actively informs about potential dangers, provides access to psychological support services, and strictly prohibits underage gambling. This page compiles the main principles of safe gambling, addiction markers, and contacts of specialized organizations.
| Tool | Purpose | How to Activate |
|---|---|---|
| Deposit limits | Setting the maximum top-up amount (per day/week/month) | "Responsible Gambling" section → "Financial Limits" |
| Session timers | Notifications about the duration of play (every 30–60 mins) | Settings → "Notifications" → "Game Timer" |
| Temporary blocking | Restricting profile access for a period from 24 hours to 6 months | "Security" section → "Temporary Blocking" or via support |
| Self-exclusion | Complete blocking of the account for a period from 6 months to permanent | Email to [email protected] with the subject "Self-exclusion" |
Principles of Responsible Gambling
Our security policy is based on advanced international standards and recommendations from organizations such as GamCare and BeGambleAware. In interacting with clients, FAV365UA adheres to several fundamental principles.
Transparency of conditions. All rules, wagering requirements, and betting limits are set out clearly without hidden conditions. For the conscious choice of users, the Return to Player (RTP) rate is openly indicated in the description of each game.
Protection of minors. The automated system prevents the registration of persons under 18 years of age. The KYC (verification) procedure reliably blocks any attempts to register with someone else's data.
Risk information. Even at the profile creation stage, we warn that gambling does not guarantee profit and carries risks. Corresponding reminders are also placed directly in the cashier section.
Availability of control tools. Setting limits or timers is done in a few clicks. Important: lowering limits takes effect immediately, while increasing them — takes 24 hours, which protects players from emotional decisions.
Safe Gaming Environment
The fairness of results is guaranteed by certified Random Number Generators (RNG), which are regularly tested by iTech Labs and eCOGRA auditors. Every round is absolutely random, with no possibility of casino interference. Our partners — leading developers (Pragmatic Play, NetEnt, Evolution) — operate under international licenses.
Financial data is securely protected by SSL encryption based on the PCI DSS standard. You can check the history of your bets and transactions at any time in your personal account. Disputes regarding results are promptly and transparently resolved by the support service.
Player's Personal Responsibility
Gambling requires mindfulness. A casino is entertainment, not a way to earn money or solve financial problems. We advise allocating only those funds for gambling, the loss of which will in no way affect your daily life and family budget. Setting limits before starting the game — is the best prevention of reckless spending.
The client is obliged to keep their account credentials secret and not allow third parties or children to play. If gambling begins to cause financial or psychological harm, immediately use the blocking function and contact specialists.
Game Control Tools
FAV365UA provides a wide range of technical settings to manage your gaming process and prevent excessive spending.
Financial Limits
You can independently limit your expenses per day (24 hours), week (7 days), or month (30 days) in the "Responsible Gambling" section. For example, by setting a weekly limit of 2000 ₴, you will technically be unable to top up your account beyond this amount until the end of the period.
To protect players from attempts to quickly win back losses, lowering a limit takes effect immediately, while a request to increase it is processed for 24 hours. Full cancellation of limits is processed through customer support with a verification of the decision's awareness.
You can also set limits on the size of a single bet for slots or live casino. The specified amount will become the maximum possible for action, regardless of your current balance.
Game Time Limits
To avoid losing track of time, use game timers. They can be set to intervals of 30, 60, 90, or 120 minutes. After the countdown ends, a message will appear on the screen suggesting you take a break.
The platform also features a mandatory break: after 4 hours of a continuous session, access to games is blocked for 15 minutes. To maintain a healthy work-life balance, it is recommended to spend no more than 10 hours a week on gambling in total.
Temporary Account Blocking
If you need a break, you can block your profile for a period of 24 hours to 6 months ("Security" section → "Temporary Blocking"). During this time, logging in and betting will be unavailable, but your funds will remain safe. Withdrawing money is possible after the block expires.
Available periods: 24 hours, 7 days, 1, 3, or 6 months. It is impossible to cancel the blocking early — this is a key mechanism for protection against impulsive relapses. After the period ends, access will be restored automatically.
Full Self-Exclusion
This is a radical step for those who feel they have lost control over their gaming. The account is closed for a period from 6 months to 5 years, or indefinitely. For activation, you need to send an email to [email protected] with the subject "Self-exclusion".
During self-exclusion, your access to the platform will be closed, creating new accounts will be prohibited, and all marketing mailings will automatically stop. The profile can only be unblocked after the minimum stated period (6 months) has expired and upon successful re-verification.
Signs of Possible Gambling Addiction
Timely recognition of the problem — is the key to successfully overcoming it without devastating consequences for your life. Pay attention to the following alarming markers:
- Obsessive thoughts about gambling. Gambling occupies all your thoughts, replacing hobbies, work, and socializing. You are constantly thinking about how to win back.
- The need to increase bets. Usual amounts no longer bring sharp emotions, and to get adrenaline, you have to risk larger amounts of money.
- Inability to stop. After a series of losses, you continue betting contrary to logic, hoping to quickly return what was lost.
- Hiding the scale of playing. You start lying to loved ones about how much time and money you actually leave in the casino.
- Financial problems. The emergence of debts, the use of loans or money intended for the basic living needs of your family.
- Ignoring responsibilities. Problems at work, studies, or family conflicts due to your constant preoccupation with gambling.
- Gambling as an escape from reality. Using gambling to relieve stress, depression, or avoid life problems.
- Aggression in response to remarks. Irritability when someone close to you advises playing less or stopping.
Help and Support for Players
We do not leave players face-to-face with the problem. The administration of FAV365UA provides all necessary support to obtain qualified help and apply self-restriction tools.
Customer Support
Our operators are ready to quickly and without unnecessary questions activate blocking tools. By contacting FAV365UA support, you can: immediately block your account, get contacts of crisis help centers, initiate a full self-exclusion procedure, and turn off all promotional mailings.
We guarantee full confidentiality of appeals. Operators will never persuade you to stay in the game or talk you out of blocking.
Partner Organizations
The FAV365UA platform cooperates with and recommends contacting the following specialized organizations:
- Gamblers Anonymous. Anonymous support groups in Ukraine (Kyiv, Lviv, Odesa) under the 12-step program. Contact: [email protected].
- Gambling Therapy. A global online service with free psychological consultations and support groups: gamblingtherapy.org.
- BeGambleAware. An informational resource with addiction tests and a large database of specialists: begambleaware.org.
- Betblocker. A free application that blocks access to all gambling sites at the device level (Windows, Mac, Android, iOS): betblocker.org.
- GamCare. A reputable charity fund to help gambling addicts with a 24/7 hotline: gamcare.org.uk.
Self-Diagnostic Materials
Regular self-assessment helps keep the situation under control. The 9-question PGSI (Problem Gambling Severity Index) test is available on the website. Its results will objectively show the level of risk: 0 points — normal, 1–2 — low risk, 3–7 — moderate, 8 and higher — critical level of addiction. You can find the test in the "Responsible Gambling" → "Self-diagnostics" section.
It is also useful to keep a player's diary — to record the time spent, deposit amounts, and your emotions. This allows you to visually see the real dynamics of your gambling hobby.
Protection of Minors
The FAV365UA platform strictly adheres to current legislation and does not allow persons under 18 years of age to gamble. Our age control system is multi-level:
| Level of Control | Description |
|---|---|
| Date of birth check | The system automatically blocks registration attempts for users who indicate an age under 18 |
| Document verification | Mandatory verification of passport or ID card scans to confirm identity and filter out third-party data |
| Behavioral algorithms | Specialized software analyzes gameplay patterns that may be characteristic of minors |
| Parental control | Recommendation for parents to install applications (NetNanny, Qustodio) to block gambling sites on devices |
If underage gambling is detected, the account is instantly blocked. All winnings are confiscated, and the deposit amount is returned to legal representatives after confirmation of family ties. If you suspect that a child has gained access to FAV365UA services, please notify us immediately at [email protected] for a prompt response.